Pilot budget
01
StartProblem and goal
You have a specific idea, or you're looking for the areas with the highest ROI.
We define the business problem first, then agree on the goal and how we will measure success.
From AI idea to working system
Log out of the 20th century and log in to the 21st with secure AI solutions.
What iteo AI does for your business
Identify and eliminate operational bottlenecks
We reduce manual, repetitive tasks to significantly cut down your operational workload.
Automate specific business processes
We optimize your workflows to deliver smoother, faster service and drive revenue growth.
Empower your teams and lower costs
We streamline daily operations, helping your people work smarter while reducing overall expenses.
Delivered by a single, end-to-end team—from initial strategy and implementation to ongoing maintenance—powered by our proprietary AI products: HelloBot and QarbonAI.
AI Solutions
How will we implement AI in your company?
We check your assumptions on a small pilot first. You decide GO or NO-GO before any larger investment.
02
AnalysisBusiness case and data
We estimate the potential value and costs, and check whether your data is available and good enough.
03
Base VersionPilot and measurement
(MVP)We build a pilot on real data and measure it against the KPIs agreed in step 01.
GO / NO-GO
Decision point
Before any larger investment, we review the pilot results with you against the agreed KPIs.
Full rollout
04
BuildDeployment
After a GO decision, we integrate the solution with your systems, secure it and roll it out to your users.
05
GrowthMaintenance and development
We monitor quality and running costs, improve the models and develop new features based on real usage.
Engagement models
- Time & Materials
- Flexible scope, billed for the actual work.
- Fixed Price
- Fixed scope and budget for a well-defined stage.
What we build with AI
Find where AI pays off before you build. We map your processes, data and risks, then rank use cases by business value and feasibility.
- Use-case workshops with your teams
- Data and feasibility review
- Roadmap with a scoped proof of concept
Assistants that answer from your documents and systems, with access control and data kept in your environment.
- Answers grounded in internal documents
- Role-based access to information
- Connections to CRM, ERP and helpdesk tools
Voice agents that answer calls, book and confirm appointments and resolve routine requests around the clock, handing over to people when needed.
- Inbound and outbound call automation
- Calendar and booking integrations
- Hand-off to your staff with full context
AI agents that complete multi-step work such as claims, documents and orders across the systems you already use.
- Document and request processing
- Workflows across existing systems
- Human review where decisions matter
AI designed into your web and mobile apps by the team that builds and ships them, from smart search to in-app assistants.
- Product and UX design for AI features
- Native, cross-platform and web delivery
- Model selection, evaluation and cost control
AI we have delivered
Selected AI projects iteo has built for clients in retail, e-commerce, healthcare and customer service.
Several times faster quotes with AI offer matching
- E-commerce
- Python, OpenAI, Azure Search
AI reads customer emails, recognises products from Lyreco’s 10,000-item catalogue and suggests a ready offer, so sales reps no longer search the catalogue by hand.
Scale
- Catalogue of 10,000 products (Lyreco Poland)
- Free-form emails with typos and abbreviations
Result
- Offers prepared several times faster than with manual catalogue search
- Product suggestions generated automatically for every request
AI reply suggestions for customer service, in real time
- AI bot
- Azure, Application Insights, Key Vault
An AI assistant in Slack that analyses Freshdesk tickets and suggests replies, so the customer service team answers faster. It works on live customer tickets, inside tools the team already uses every day.
Scale
- Integrated with Freshdesk and Slack
- Secured with Azure Key Vault and monitored with Application Insights
Result
- Shorter ticket handling time
- Faster, more consistent answers
- Validated on real customer data, not in a sandbox
- A natural part of the team’s daily workflow, with no new tools to learn
An intelligent voicebot automating phone customer service
- Information technology
- .NET
A voicebot that handles phone calls for sales, debt collection, appointment booking and status checks, used by hospitals, clinics and car dealers.
Scale
- 4 call scenarios: sales, debt collection, appointment booking, status checks
- Available 24/7
Result
- PZU Zdrowie: 60% of monthly appointments confirmed by the voicebot
- MultiClinic: 97 appointments booked per month
- 259 automated NPS surveys per month
Location Manager: one system for nine European markets
- eCommerce
- .NET, React, Active Directory
One system that syncs location data for InPost’s network of nearly 69,000 parcel lockers to Google Maps across nine European markets, including Mondial Relay, and drafts replies to every customer review with AI.
Scale
- 9 markets
- 68,900+ parcel lockers, 98,000+ points including PUDO (as of 30 June 2026)
Result
- 100% of customer reviews processed by AI, with a reply drafted for each
- One tool instead of manual updates for each market
AI pre-visit interviews, used by dozens of clinics
- Healthcare
- React Native, PHP, MariaDB, Python, FastAPI
A pre-diagnosis system that interviews patients before the visit and supports remote consultations, giving doctors the key information upfront.
Scale
- Used by dozens of clinics
Result
- Patients complete a structured interview before the visit
- Doctors receive the key information before the consultation
- Supports remote consultations
Security and maintainability
Security and maintainability are not afterthoughts. We address them from the design stage, covering everything from access controls and data protection to operational requirements. We leverage proven enterprise-grade technologies such as Amazon Bedrock or Microsoft Foundry to deliver secure, reliable, and maintainable AI-powered solutions.
Your AI-powered solution
Addressed from the design stage
- Access controls
- Data protection
- Operational requirements
Proven enterprise-grade technologies
Amazon Bedrock- Microsoft Foundry
One AI ecosystem, one accountable team
iteo AI combines custom engineering with two proven AI products. We use a ready product where it fits and build what it cannot do, so you get results sooner without being locked into one tool.
Custom AI and product engineering
Strategy, design and development of AI solutions built around your processes, integrated with your systems and maintained long term.
AI voice agents
Voice agents for customer communication that answer calls, book appointments and handle routine requests around the clock.
Visit HelloBot (opens in a new tab)
AI assistant platform
A secure AI assistant for customer service and for teams who need fast, precise answers from company knowledge.
Visit QarbonAI (opens in a new tab)
Free intro call · 30–60 min
Not sure where AI fits in your business yet?
In a free, no-obligation 30–60 minute call, you tell us about your business and challenges, and we show you how we would guide you through a safe AI transformation. Some calls end with specific areas you can start optimising the very next day.
- 01You shareYour business, goals and challenges, in a 30–60 minute call.
- 02We mapWhere AI can help, what data it needs and what the risks are.
- 03You getA concrete next step: areas to optimise, a pilot scope, or an honest “not yet”.
Fifteen years of turning technology into business results
iteo started in 2011 as a product company making simple mobile apps. Today our team of 200+ consultants and engineers brings the best of technology and business to every project, AI included. You work with one partner from the first workshop to the product your customers use every day.
2011founded in Poland as a product company
200+consultants and engineers
6offices in Poland, the US and Switzerland
- Katowice (HQ)
- Toruń
- Gdańsk
- Bielsko-Biała
- San Francisco
- Zug
Under one roof
- AI and machine learning
- Process automation
- Product design and UX
- Web development
- iOS, Android and Flutter
- Backend and integrations
- Cloud and DevOps
- QA and SLA support
Products we built, results they earned
A consistently reliable partner, iteo is a strong company which delivers skilful products. We haven’t experienced a single problem from their side with the timeline or scope.
Rafał BrzoskaCEO & Founder, InPostTrusted by customers and the industry
Companies we have worked with across digital products, platforms and AI. Not every engagement shown here is an AI project.
Customers
- Changi Airport
- Mondial Relay
Partners, certifications and awards
- Anthropic
- OpenAI
Let's talk about your AI project
Tell us what you want to solve. A short description is enough to start.
Prefer to talk?
Rafał from our AI team will take you through it in a 30–60 minute call.
Request a callOr email us at info@iteo.com
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