Title: iteo AI | From AI idea to working system URL: https://iteo.ai/ > iteo AI brings together iteo, HelloBot and QarbonAI to help companies find where AI pays off, prove it fast and run it in production across web, mobile and cloud. # From AI idea to working system Log out of the 20th century and log in to the 21st with secure AI solutions. [Let's talk AI](https://iteo.ai/#intro-call) [See our work](https://iteo.ai/#cases) ## What iteo AI does for your business - ### Identify and eliminate operational bottlenecks We reduce manual, repetitive tasks to significantly cut down your operational workload. - ### Automate specific business processes We optimize your workflows to deliver smoother, faster service and drive revenue growth. - ### Empower your teams and lower costs We streamline daily operations, helping your people work smarter while reducing overall expenses. Delivered by a single, end-to-end team—from initial strategy and implementation to ongoing maintenance—powered by our proprietary AI products: **HelloBot** and **QarbonAI**. AI Solutions ## How will we implement AI in your company? We check your assumptions on a small pilot first. You decide GO or NO-GO before any larger investment. Pilot budget 01 ### Start Problem and goal You have a specific idea, or you're looking for the areas with the highest ROI. We define the business problem first, then agree on the goal and how we will measure success. 02 ### Analysis Business case and data We estimate the potential value and costs, and check whether your data is available and good enough. 03 ### Base Version Pilot and measurement (MVP) We build a pilot on real data and measure it against the KPIs agreed in step 01. GO / NO-GO ### Decision point Before any larger investment, we review the pilot results with you against the agreed KPIs. GO The results confirm the business case, so we move to full deployment. NO-GO You stop early, with clear findings and only the pilot budget spent. Full rollout 04 ### Build Deployment After a GO decision, we integrate the solution with your systems, secure it and roll it out to your users. 05 ### Growth Maintenance and development We monitor quality and running costs, improve the models and develop new features based on real usage. ### Engagement models Time & Materials Flexible scope, billed for the actual work. Fixed Price Fixed scope and budget for a well-defined stage. ## What we build with AI ### AI discovery and strategy Find where AI pays off before you build. We map your processes, data and risks, then rank use cases by business value and feasibility. - Use-case workshops with your teams - Data and feasibility review - Roadmap with a scoped proof of concept [Discuss this service](https://iteo.ai/#contact) ### AI assistants on your company knowledge Assistants that answer from your documents and systems, with access control and data kept in your environment. - Answers grounded in internal documents - Role-based access to information - Connections to CRM, ERP and helpdesk tools [Discuss this service](https://iteo.ai/#contact) ### Voice AI agents Voice agents that answer calls, book and confirm appointments and resolve routine requests around the clock, handing over to people when needed. - Inbound and outbound call automation - Calendar and booking integrations - Hand-off to your staff with full context [Discuss this service](https://iteo.ai/#contact) ### Agentic process automation AI agents that complete multi-step work such as claims, documents and orders across the systems you already use. - Document and request processing - Workflows across existing systems - Human review where decisions matter [Discuss this service](https://iteo.ai/#contact) ### AI features in digital products AI designed into your web and mobile apps by the team that builds and ships them, from smart search to in-app assistants. - Product and UX design for AI features - Native, cross-platform and web delivery - Model selection, evaluation and cost control [Discuss this service](https://iteo.ai/#contact) ## AI we have delivered Selected AI projects iteo has built for clients in retail, e-commerce, healthcare and customer service. 1 / 5 Lyreco E-commerce ### Several times faster quotes with AI offer matching - E-commerce - Python, OpenAI, Azure Search AI reads customer emails, recognises products from Lyreco’s 10,000-item catalogue and suggests a ready offer, so sales reps no longer search the catalogue by hand. #### Scale - Catalogue of 10,000 products (Lyreco Poland) - Free-form emails with typos and abbreviations #### Result - Offers prepared several times faster than with manual catalogue search - Product suggestions generated automatically for every request Eqology AI bot ### AI reply suggestions for customer service, in real time - AI bot - Azure, Application Insights, Key Vault An AI assistant in Slack that analyses Freshdesk tickets and suggests replies, so the customer service team answers faster. It works on live customer tickets, inside tools the team already uses every day. #### Scale - Integrated with Freshdesk and Slack - Secured with Azure Key Vault and monitored with Application Insights #### Result - Shorter ticket handling time - Faster, more consistent answers - Validated on real customer data, not in a sandbox - A natural part of the team’s daily workflow, with no new tools to learn Hellobot Information technology ### An intelligent voicebot automating phone customer service - Information technology - .NET A voicebot that handles phone calls for sales, debt collection, appointment booking and status checks, used by hospitals, clinics and car dealers. #### Scale - 4 call scenarios: sales, debt collection, appointment booking, status checks - Available 24/7 #### Result - PZU Zdrowie: 60% of monthly appointments confirmed by the voicebot - MultiClinic: 97 appointments booked per month - 259 automated NPS surveys per month InPost eCommerce ### Location Manager: one system for nine European markets - eCommerce - .NET, React, Active Directory One system that syncs location data for InPost’s network of nearly 69,000 parcel lockers to Google Maps across nine European markets, including Mondial Relay, and drafts replies to every customer review with AI. #### Scale - 9 markets - 68,900+ parcel lockers, 98,000+ points including PUDO (as of 30 June 2026) #### Result - 100% of customer reviews processed by AI, with a reply drafted for each - One tool instead of manual updates for each market Vinci Medicine Healthcare ### AI pre-visit interviews, used by dozens of clinics - Healthcare - React Native, PHP, MariaDB, Python, FastAPI A pre-diagnosis system that interviews patients before the visit and supports remote consultations, giving doctors the key information upfront. #### Scale - Used by dozens of clinics #### Result - Patients complete a structured interview before the visit - Doctors receive the key information before the consultation - Supports remote consultations ## Security and maintainability Security and maintainability are not afterthoughts. We address them from the design stage, covering everything from access controls and data protection to operational requirements. We leverage proven enterprise-grade technologies such as Amazon Bedrock or Microsoft Foundry to deliver secure, reliable, and maintainable AI-powered solutions. Your AI-powered solution - Secure - Reliable - Maintainable Addressed from the design stage - Access controls - Data protection - Operational requirements Proven enterprise-grade technologies - Amazon Bedrock - Microsoft Foundry ## One AI ecosystem, one accountable team iteo AI combines custom engineering with two proven AI products. We use a ready product where it fits and build what it cannot do, so you get results sooner without being locked into one tool. - iteo AI - Custom AI and product engineering Strategy, design and development of AI solutions built around your processes, integrated with your systems and maintained long term. - AI voice agents Voice agents for customer communication that answer calls, book appointments and handle routine requests around the clock. [Visit HelloBot (opens in a new tab)](https://www.hellobot.cx/en/) - AI assistant platform A secure AI assistant for customer service and for teams who need fast, precise answers from company knowledge. [Visit QarbonAI (opens in a new tab)](https://qarbon.ai/pl) Free intro call · 30–60 min ## Not sure where AI fits in your business yet? In a free, no-obligation 30–60 minute call, you tell us about your business and challenges, and we show you how we would guide you through a safe AI transformation. Some calls end with specific areas you can start optimising the very next day. 1. 01 **You share** Your business, goals and challenges, in a 30–60 minute call. 2. 02 **We map** Where AI can help, what data it needs and what the risks are. 3. 03 **You get** A concrete next step: areas to optimise, a pilot scope, or an honest “not yet”. [Request a call](https://iteo.ai/#contact) [Or write to us](https://iteo.ai/#contact) ## Fifteen years of turning technology into business results iteo started in 2011 as a product company making simple mobile apps. Today our team of 200+ consultants and engineers brings the best of technology and business to every project, AI included. You work with one partner from the first workshop to the product your customers use every day. 2011 founded in Poland as a product company 200+ consultants and engineers 6 offices in Poland, the US and Switzerland - Katowice (HQ) - Toruń - Gdańsk - Bielsko-Biała - San Francisco - Zug ### Under one roof - AI and machine learning - Process automation - Product design and UX - Web development - iOS, Android and Flutter - Backend and integrations - Cloud and DevOps - QA and SLA support ### Products we built, results they earned - - - - - - > A consistently reliable partner, iteo is a strong company which delivers skilful products. We haven’t experienced a single problem from their side with the timeline or scope. **Rafał Brzoska**CEO & Founder, InPost ## Trusted by customers and the industry Companies we have worked with across digital products, platforms and AI. Not every engagement shown here is an AI project. ### Customers - - - - - - - Changi Airport - Mondial Relay - - - - ### Partners, certifications and awards - Anthropic - OpenAI - - - - - - ## Let's talk about your AI project Tell us what you want to solve. A short description is enough to start. Prefer to talk? Rafał from our AI team will take you through it in a 30–60 minute call. [Request a call](https://iteo.ai/#contact) Or email us at [info@iteo.com](mailto:info@iteo.com) ### Message sent Thank you. Our team will get back to you shortly. ### Message not sent Something went wrong on our side. Try again, or email us at [info@iteo.com](mailto:info@iteo.com). ### Message not sent Online inquiries are not available yet. Email us and we will get back to you. [info@iteo.com](mailto:info@iteo.com)